The BMC Remedy IT Service Management - Administration training course provides BMC Remedy IT Service Management application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, BMC Remedy ITSM - Process Designer, and related subsystems and modules.
By attending BMC Remedy IT Service Management - Administration workshop, delegates will learn to:
- Describe ITSM application usage processes and roles
- Identify ITSM architecture components
- Create and configure companies, organizations, and locations
- Create and configure support groups and people records
- Define and configure categorizations, assignments, notifications, templates, and prioritizations
- Define and configure TMS, and Atrium Service Context
- Use the Data Management Job Console and Onboarding Wizard
- Configure the Requester Console, Service Desk, Change and Release Management, and Asset Management
- Define and configure processes for BMC Remedy ITSM Process Designer
- Identify and configure ITSM Archiving policies
- Understand how to perform ITSM Troubleshooting
- Basic Knowledge of BMC Remedy IT Service Management
ITSM Application Administrators