The BMC Remedy - Change Management training course provides a comprehensive introduction to BMC Remedy Change Management and information on core product concepts, user roles and responsibilities, supplemental features as well as an introduction to the tasks performed by the different Change Management roles.
By attending BMC Remedy - Change Management workshop, delegates will learn to:
- Describe the Change Management process flow/lifecycle and the Change Request lifecycle
- Discuss the roles, responsibilities, permissions, and terminology used in Change Management
- Describe how to access the IT Home page and identify its features and functionality
- Describe and identify the functional areas of the Change Console and the Change form
- Understand the Release Administrator and Customer Representative roles in the Change Management process flow/lifecycle
- Examine the responsibilities and permissions for the following roles in the Change Management and Change Request lifecycle:
- Change Coordinator
- Change Manager
- Specialist or Task Implementer
- Release Coordinator
- Explain how to create, assign, review, and close change requests
- Explain how to approve or reject a change request as an IT staff member and as a non-IT staff member
- Describe the Release Management process
- Explain how to create a release and a manifest
- Explain how to implement and close tasks
- Discuss how to create reports using the Smart Reporting and Report Console
- Discuss various supplemental features such as KPI and ROI functionality, updating user profile, and creating reminders and broadcasts
- Knowledge of Change Management Process
BMC Remedy Users