The BMC Service Request Management - Administration training course provides BMC Service Request Management (SRM) Administrators, Service Catalog Managers, Business Relationship Managers, and Developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. In this course, you will analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC Service Request Management to support the corresponding business processes.
By attending BMC Service Request Management - Administration workshop, delegates will learn to:
- Introduction to SRM features, functionality, and components
- Configure, define, and maintain the service catalog
- Identify primary components that define a catalog entry:
- Service Request definition
- Process definition
- Data mapping, variables, target data, and questions
- Application ObjectTemplate
- Configure various SRM roles
- Create SRDs using the Service Request Designer
- Define and manage packages and entitlements
- Perform advanced configuration of SRM functionality
- Configure approvals and assignments for SRM
- Use the Import Export Console
- Troubleshoot common SRM issues
- Create Advanced Interface Forms (AIFs)
- Basic Knowledge of BMC Service Request Management
Administrators & Analysts