The BMC Remedyforce - Administration training course provides the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.
By attending BMC Remedyforce - Administration workshop, delegates will learn to:
- Examine BMC Remedyforce
- Examine Salesforce key functions
- Examine Incidents
- Examine Knowledge Management
- Examine Problem Management
- Examine Broadcasts
- Examine Service Request Management
- Examine Service Level Management
- Examine Change Management
- Examine CMDB
- Examine Self Service
- Examine Reporting and Dashboards
- Basic Knowledge of BMC Remedyforce
- IT Architects and Engineers
- IT Administrators