The BMC Helix Multi-Cloud Service Management - Administration training course will guide you through the basic concepts of BMC Helix Multi-Cloud Service Management including the associated roles and features. This course also explains the process enabling prebuilt integrations for various features such as incident brokering, ticket consolidation, DevOps integration, security, and cloud monitoring. You will also explore the various functionality accessible through the BMC Helix Multi-Cloud Service Management Dashboard and the steps involved in configuring the Service Dashboard. Finally, you will learn about risk management configurations in BMC Helix Multi-Cloud Service Management.
By attending BMC Helix Multi-Cloud Service Management - Administration workshop, delegates will learn to:
- Describe the features, roles and architecture of BMC Helix Multi-Cloud Service Management
- Explain the configuration process for BMC Helix Multi-Cloud Service Management
- List the components involved in the configuration process
- Describe the Quick Configuration Guide and list its features
- Describe key features of BMC Helix Multi-Cloud Service Management include:
- Incident Brokering
- Ticket Consolidation
- DevOps Integration
- Security Integration
- Cloud Monitoring Integration
- Explain the steps to enable prebuilt integration with AWS
- Explain the steps to enable prebuilt integration with Salesforce Service Cloud
- Explain the steps to enable prebuilt integration with Jira
- Explain the steps to enable prebuilt integration with IBM QRadar
- Explain the steps to enable prebuilt integration with Azure Monitor
- Describe the process of updating configurations to send and receive data from custom BMC Helix ITSM fields
- Describe the process of integrating a custom connector with BMC Helix Multi-Cloud ServiceManagement
- Configure the Service Dashboard
- Explain multi-factor risk assessment for DevOps changesand risk management configuration
- List various common issues and corrective actions
- Basic Knowledge of BMC Helix Add-Ons
Administrators