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BMC Helix ITSM - Smart Reporting: Administration

( Duration: 2 Days )

The BMC Helix ITSM - Smart Reporting - Administration training course provides with the information and hands-on lab exercises for administering BMC Remedy Smart Reporting. This course is applicable primarily to the Administrators who are responsible for onboarding, offboarding and configuring BMC Remedy Smart Reporting. You will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and perform other administering tasks.

By attending BMC Helix ITSM - Smart Reporting - Administration workshop, delegates will learn:

  • BMC Remedy Smart Reporting features and benefits
  • Social collaboration through BMC Remedy Smart Reporting
  • Navigate through the new semantic view and report for Asset Management data
  • Understand the Deployment, Onboarding and Offboarding processes for BMC Remedy Smart Reporting
  • Import content in BMC Remedy Smart Reportingwith user-friendly interface
  • Explore Java based BMC Remedy Smart Reporting User Sync utility
  • Work with views, including view design methodology and creating views (archived forms also)
  • Configure row-level security for reports using Access Filters
  • Update cross-launch settings
  • Import audit reports
  • Understand the support for Union and Append sub queries for advanced reports
  • Configure BMC Remedy Smart Reporting log settings
  • Change the frequency of the user sync joband the Super Admin password
  • Optimize BMC Remedy Smart Reporting performance
  • Perform the steps to resolve or troubleshoot the most commonly found errors

  • Knowledge of BMC Helix ITSM - Smart Reporting

Reporting Administrators



Introduction to BMC Remedy Smart Reporting

  • BMC Remedy Smart Reporting Overview
  • Accessing Reports
  • Collaborating with BMC Remedy Smart Reporting

BMC Remedy Smart Reporting Onboarding

  • Deployment and Onboarding Overview
  • Configuring Secured Login (SSL)
  • Onboarding Users
  • Importing Content
  • Configuring Mid Tier and Verifying Onboarding

Creating Content

  • Define views and its components
  • Various field types
  • Steps involved in view design methodology
  • Steps to create and edit a view
  • Steps to create a custom report
  • Steps to create a dashboard tab

Configuring BMC Remedy Smart Reporting

  • Steps to complete the configuration after onboarding of BMC Remedy Smart Reporting
  • Access Filters for reports
  • Steps to set row-level security variables
  • Steps to update cross-launch settings

BMC Remedy Smart Reporting Administration Console

  • Administration Console features and functionality including:-Main Panel items-Configuration and Administration options-Additional functionality available to a Super Admin
  • Updating view references to a custom view
  • Steps to create a view for an archive form
  • Geo Packs overview
  • Importing Storyboard themes

Additional Administrative Tasks

  • Configuration of BMC Remedy Smart Reporting log settings
  • Updating the Data Source connection password
  • Changing the frequency of the user sync job
  • Changing the BMC Remedy Smart Reporting Super Admin password
  • Setting up Audit Reports
  • Optimizing BMC Remedy Smart Reporting performance
  • Troubleshooting steps for most commonly observed Smart Reporting issues

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.