The BMC Helix ITSM - Smart Reporting - Administration training course provides with the information and hands-on lab exercises for administering BMC Remedy Smart Reporting. This course is applicable primarily to the Administrators who are responsible for onboarding, offboarding and configuring BMC Remedy Smart Reporting. You will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and perform other administering tasks.
By attending BMC Helix ITSM - Smart Reporting - Administration workshop, delegates will learn:
- BMC Remedy Smart Reporting features and benefits
- Social collaboration through BMC Remedy Smart Reporting
- Navigate through the new semantic view and report for Asset Management data
- Understand the Deployment, Onboarding and Offboarding processes for BMC Remedy Smart Reporting
- Import content in BMC Remedy Smart Reportingwith user-friendly interface
- Explore Java based BMC Remedy Smart Reporting User Sync utility
- Work with views, including view design methodology and creating views (archived forms also)
- Configure row-level security for reports using Access Filters
- Update cross-launch settings
- Import audit reports
- Understand the support for Union and Append sub queries for advanced reports
- Configure BMC Remedy Smart Reporting log settings
- Change the frequency of the user sync joband the Super Admin password
- Optimize BMC Remedy Smart Reporting performance
- Perform the steps to resolve or troubleshoot the most commonly found errors
- Knowledge of BMC Helix ITSM - Smart Reporting
Reporting Administrators