The BMC Helix ITSM - Change Management training course introduces to Change Management concepts, features and functionality. You will learn to perform various tasks from the perspectives of a Release Coordinator, Change Coordinator, Change Manager and Specialist.
By attending BMC Helix ITSM - Change Management workshop, delegates will learn to:
- Describe the Change Management process flow/lifecycle and the Change Request lifecycle
- Discuss the roles, responsibilities, permissions, and terminology used in Change Management
- Describe how to access the IT Home page and identify its features and functionality
- Describe and identify the functional areas of the Change Console and the Change form
- Understand the Release Administrator and Customer Representative roles in the Change Management process flow/lifecycle
- Examine the responsibilities and permissions for the following roles in the Change Management and Change Request lifecycle:
- Change Coordinator
- Change Manager
- Release Coordinator
- Specialist
- Explain how to create, assign, review, and close change requests
- Explain how to approve or reject a change request as an IT staff member and as a non-IT staff member
- Describe the Release Management process
- Explain how to create a release and a manifest
- Explain how to implement and close tasks
- Discuss various supplemental features such as KPI and ROI functionality, updating user profile, and creating reminders and broadcasts
- Explain how to create, assign, review, and close change requests
- Basic Knowledge of BMC Helix ITSM
Change Managers, Change Coordinators & Release Coordinators