Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules. The BMC Helix ITSM - Smart IT - Administration training course provides the information and hands-on lab exercises for configuring and administering Smart IT.
By attending BMC Helix ITSM - Smart IT - Administration workshop, delegates will learn to:
- Describe application items supported by Smart IT
- Describe Smart IT roles and permissions
- Describe various functional areas of the Smart IT Universal Client
- Describe how to make configuration changes to integrated applications
- View active users in Smart IT
- List the benefits and main features of Smart IT
- Explain the Smart IT architecture
- Integrate and collaborate using the Chat Feature functionality
- Describe methods to set global and local-level configurations
- Understand how to package and deploy Smart IT customization and definitions
- Discuss various configuration parameters for Smart IT
- Configure actions in Smart IT
- Add custom fields to your views using Smart IT
- Add dynamic menu fields to Smart IT views
- Add actions to Asset view
- List the new enhancements
- Knowledge of BMC Helix ITSM - Smart IT
Administrators