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BMC Helix ITSM - Smart IT: Administration

( Duration: 2 Days )

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules. The BMC Helix ITSM - Smart IT - Administration training course provides the information and hands-on lab exercises for configuring and administering Smart IT.

By attending BMC Helix ITSM - Smart IT - Administration workshop, delegates will learn to:

  • Describe application items supported by Smart IT
  • Describe Smart IT roles and permissions
  • Describe various functional areas of the Smart IT Universal Client
  • Describe how to make configuration changes to integrated applications
  • View active users in Smart IT
  • List the benefits and main features of Smart IT
  • Explain the Smart IT architecture
  • Integrate and collaborate using the Chat Feature functionality
  • Describe methods to set global and local-level configurations
  • Understand how to package and deploy Smart IT customization and definitions
  • Discuss various configuration parameters for Smart IT
  • Configure actions in Smart IT
  • Add custom fields to your views using Smart IT
  • Add dynamic menu fields to Smart IT views
  • Add actions to Asset view
  • List the new enhancements

  • Knowledge of BMC Helix ITSM - Smart IT




BMC Helix ITSM Smart IT

  • Introduction to Remedy with Smart IT-Benefits-Features-Architecture

Getting Started with Smart IT

  • Roles and permissions
  • Navigating

Configuring Screens and Provider Settings

  • Screen Configuration
  • Smart IT Admin Console
  • Swarming Support in Smart IT
  • Live Chat in Smart IT
  • Smart IT Collaboration Tools
  • Reports in Smart IT

Configuration Parameters in Smart IT

  • Server Group Configuration
  • Centralized Configuration
  • Configuration parameters

Configuring Actions and Adding Custom Fields

  • Administering URL Actionswithin Smart IT
  • Adding Custom and Dynamic Menu Fields
  • Adding Provider Actions
  • Add a custom field to an Asset View
  • Add actions to Asset view

BMC Remedy IT Service Management Server

  • Configuration from BMC Remedy IT Service Management

Rebranding BMC Remedy with Smart IT

  • Describe Multitenancy
  • Rebrand Smart IT

Troubleshooting and Tuning

  • Smart IT Logs and General Troubleshooting
  • Performance Tuning

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.