BMC Helix Digital Workplace - Catalog Administration Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

The BMC Helix Digital Workplace - Catalog Administration training course provides the information and hands-on lab exercises needed to begin configuring BMC Digital Workplace Catalog and creating fundamental service and workflows.

By attending BMC Helix Digital Workplace - Catalog Administration workshop, delegates will learn to:

Describe the BMC Digital Workplace Catalog benefits and features
Describe the BMC Digital Workplace Catalog architecture, data flow, and system requirements
Describe how to manage roles in BMC Digital Workplace Catalog
Use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
Understand how to populate a Service Catalog to assist self-service users
Understand how to create categories, templates, and sub-catalogs
Describe how to create and manage services; virtual marketplace; and entitlements
Understand how to create the workflows and questionnaire for service fulfillment that can be used to send actions and fulfill service requests
Use of connectors to integrate with connected systems such as Remedy
Review how to create service bundles and banners

Knowledge of BMC Helix Digital Workplace.

Digital Workplace Catalog Administrator

Introduction to BMC Digital Workplace Catalog and Integrations

Describe BMC Digital Workplace Catalog
Describe Catalog Product Architecture
Describe Product Version Check
Describe Roles and Consoles
Explain Integration with BMC Digital Workplace
Integrate BMC Digital Workplace Catalog with BMC Helix Single Sign-On
Describe the User Sync Utility
Sync users from Remedy ITSM to Digital Workplace Catalog
Enable the Enhanced Catalog
Connect your Catalog to External Systems
Integrate with Remedy with Smart IT

Service Catalog - Preconfiguration

Describe Enhanced Service Catalog
Create and Manage Service Catalog
Create and Manage Service Categories
Create and Manage Service Templates
Create and Manage Sub-catalog
Describe Granular Access to Workflows

Service Catalog - Creation

Create a New Service
Add a Simple Workflow
Define Service Level Agreement (SLA)
Make Cost and Quantity Adjustments
Publish and Approve a Service
Describe Service Versions and Revisions
Create and Manage Service Versions and Revisions
Describe Virtual Marketplace/Entitlements
Create and Manage Virtual Marketplace
Add Services, Groups, and Users to Virtual Marketplace
Distribute Service Items into Virtual Marketplaces as Asset Manager

Service Catalog - Fulfillment

Service Fulfillment Options
Describe External Link Fulfillment
Create and Manage External Fulfillment
Describe the Workflow Designer
Describe Internal Workflow Concepts
Understand Workflows
Understand Questions

Workflow Using Remedy Connector

Describe Workflow Best Practices
Describe Workflow Actions Available Through the Remedy Connector
Create Basic Workflow Using Remedy Connector to Create an Incident, Work Order, and Change Request
Create and Manage Questions
Add dependent Services
Create Basic Workflow with Management Level Approvals
Create Basic Workflow with Custom Approval

Service Bundles and Banners

Describe Bundles
Create and Manage Bundles
Design and Create Workflow for a Bundles
Create Questions for Bundles
Create Promotional Banners

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BMC Helix Digital Workplace - Catalog Administration