BMC Helix CMDB - Administration Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

The BMC Helix CMDB - Administration training course teaches about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks. This course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. You will learn to configure the environment to meet the requirements of CMDB consumers in the business. Additionally, this course covers the routine administration and maintenance of the CMDB.

By attending BMC Helix CMDB - Administration workshop, delegates will learn to:

Describe key concepts of BMC CMDB
Discover BMC CMDB Dashboard and various search features
Use BMC CMDB UI to search, modify, and create CIs.
Explain how the CMDB supports key IT Service functions, such as Asset, Incident, and Change Management.
Explain the BMC CMDB Data Flow
Explore the Class Manager and its various features
Explain the difference in user permissions for BMC CMDB Data consumers
Describe various data importing methods in BMC CMDB
Describe Normalization and Product Catalog features of BMC CMDB
Describe various Reconciliation methods in BMC CMDB
Describe the federation and achieving concepts
Configuring Atrium CMDB Server Settings
Simulate the impact of changes with the BMC Impact Simulator

Basic Knowledge of BMC Helix CMDB

Administrators, Configuration Managers & BMC CMDB Administrators

Introduction to Configuration Management Database (CMDB)

Define CMDB
BMC CMDB end to end structure
Success criteria for your CMDB

Accessing and Navigating the CMDB UI

BMC CMDB Portal
Using Quick Search and Advanced Search features
Creating Filters in the new CMDB User Interface
Using Query Builder
Creating Filters
Creating and Modifying CIs
Creating and Modifying relationships

Asset Management Console

Searching in Smart IT Asset Console
Creating Cis in Smart IT
Searching in the Mid-Tier Asset Console
Using the Data from Search Results
Managing My Searches

Relating CIs in Incident and Change

ITSM Introduction
Incidents in Smart IT
Change Requests in Smart IT
Relate CIs and Services to Change

Configuration Management and Common Data Model

BMC CMDB Data Flow
Common Data Model
Review CDM, inheritance, superclass, and subclass
Class Manager
Migrating the CMDB Common Data Model (CDM) Definitions from Test to Production
Creating new classes and attributes

CMDB UI

Permissions for BMC Atrium CMDB Data Consumers
CMDB Permissions at the AR System Level
Accessing the new CMDB User Interface
Restricting Access to Data

Importing Data

Explain datasets
Dataset Configuration Console
Importing BMC Discovery Data
Importing Data Using the Atrium Integrator
Importing Data Using Atrium Integrator Spoon
Importing Data Using the Data Management Console
Migrating Configuration Job Definitions from Test to Production
Understanding cmdbdriver

Normalizing Data

Normalization Jobs in the new CMDB UI
Normalization Engine features
Product Catalog
Cleaning up the Product Catalog
Populating the Product Catalog
Catalog Mapping
Exporting and importing normalization settings
Troubleshooting Plug-ins

Reconciling Data

Purpose of reconciliation
Identify and merge reconciliation
Creating a reconciliation
Custom reconciliation
Performing a manual reconciliation

Federating Data

Federation concept
Federation methods
Use of launch method
Creating launch links in the Federation Manager

Configuring Atrium CMDB Server Settings

Configuring CMDB Engine
Centralized Configuration

Service Modeling

Service model
Relate hardware and software CIs to services
Service hierarchy
Distinguish between business and technical service
Impact Relationships
Understand Prerequisites to integrate TSOM with Atrium CMDB
Integrating TSOM with Atrium CMDB
Creating, publishing and promoting Service Model from the Impact Model Designer
TSIM publishing server and its workflow

Archiving CMDB Data

Importance of archiving CMDB data
CMDB archiving process
Archiving properties
Criteria for archiving
Executing archiving

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BMC Helix CMDB - Administration

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