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BMC Helix CMDB - Administration

( Duration: 5 Days )

The BMC Helix CMDB - Administration training course teaches about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks. This course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. You will learn to configure the environment to meet the requirements of CMDB consumers in the business. Additionally, this course covers the routine administration and maintenance of the CMDB.

By attending BMC Helix CMDB - Administration workshop, delegates will learn to:

  • Describe key concepts of BMC CMDB
  • Discover BMC CMDB Dashboard and various search features
  • Use BMC CMDB UI to search, modify, and create CIs.
  • Explain how the CMDB supports key IT Service functions, such as Asset, Incident, and Change Management.
  • Explain the BMC CMDB Data Flow
  • Explore the Class Manager and its various features
  • Explain the difference in user permissions for BMC CMDB Data consumers
  • Describe various data importing methods in BMC CMDB
  • Describe Normalization and Product Catalog features of BMC CMDB
  • Describe various Reconciliation methods in BMC CMDB
  • Describe the federation and achieving concepts
  • Configuring Atrium CMDB Server Settings
  • Simulate the impact of changes with the BMC Impact Simulator

  • Basic Knowledge of BMC Helix CMDB

Administrators, Configuration Managers & BMC CMDB Administrators



Introduction to Configuration Management Database (CMDB)

  • Define CMDB
  • BMC CMDB end to end structure
  • Success criteria for your CMDB

Accessing and Navigating the CMDB UI

  • BMC CMDB Portal
  • Using Quick Search and Advanced Search features
  • Creating Filters in the new CMDB User Interface
  • Using Query Builder
  • Creating Filters
  • Creating and Modifying CIs
  • Creating and Modifying relationships

Asset Management Console

  • Searching in Smart IT Asset Console
  • Creating Cis in Smart IT
  • Searching in the Mid-Tier Asset Console
  • Using the Data from Search Results
  • Managing My Searches

Relating CIs in Incident and Change

  • ITSM Introduction
  • Incidents in Smart IT
  • Change Requests in Smart IT
  • Relate CIs and Services to Change

Configuration Management and Common Data Model

  • BMC CMDB Data Flow
  • Common Data Model
  • Review CDM, inheritance, superclass, and subclass
  • Class Manager
  • Migrating the CMDB Common Data Model (CDM) Definitions from Test to Production
  • Creating new classes and attributes


  • Permissions for BMC Atrium CMDB Data Consumers
  • CMDB Permissions at the AR System Level
  • Accessing the new CMDB User Interface
  • Restricting Access to Data

Importing Data

  • Explain datasets
  • Dataset Configuration Console
  • Importing BMC Discovery Data
  • Importing Data Using the Atrium Integrator
  • Importing Data Using Atrium Integrator Spoon
  • Importing Data Using the Data Management Console
  • Migrating Configuration Job Definitions from Test to Production
  • Understanding cmdbdriver

Normalizing Data

  • Normalization Jobs in the new CMDB UI
  • Normalization Engine features
  • Product Catalog
  • Cleaning up the Product Catalog
  • Populating the Product Catalog
  • Catalog Mapping
  • Exporting and importing normalization settings
  • Troubleshooting Plug-ins

Reconciling Data

  • Purpose of reconciliation
  • Identify and merge reconciliation
  • Creating a reconciliation
  • Custom reconciliation
  • Performing a manual reconciliation

Federating Data

  • Federation concept
  • Federation methods
  • Use of launch method
  • Creating launch links in the Federation Manager

Configuring Atrium CMDB Server Settings

  • Configuring CMDB Engine
  • Centralized Configuration

Service Modeling

  • Service model
  • Relate hardware and software CIs to services
  • Service hierarchy
  • Distinguish between business and technical service
  • Impact Relationships
  • Understand Prerequisites to integrate TSOM with Atrium CMDB
  • Integrating TSOM with Atrium CMDB
  • Creating, publishing and promoting Service Model from the Impact Model Designer
  • TSIM publishing server and its workflow

Archiving CMDB Data

  • Importance of archiving CMDB data
  • CMDB archiving process
  • Archiving properties
  • Criteria for archiving
  • Executing archiving

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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