In BMC Helix Business Workflows - Administration training course, you will learn to configure BMC Helix Business Workflows according to your requirements. For example, you will learn about questionnaires, dynamic case fields and how to implement business processes. Additionally, you will learn how to use automate tasks, create and publish knowledge articles, and how to move new configurations to production.
By attending BMC Helix Business Workflows - Administration workshop, delegates will:
- Learn about BMC Helix Business Workflows and its features and functionality
- Understand how to define basic services and make them available to employees
- Learn how to create and use a case template
- Understand how BMC Helix Digital Workplace and BMC Helix Business Workflows works together
- Learn about questionnaires and dynamic case fields
- How to implement business processes and define Service Targets and Milestones
- Learn how to configure dynamic assignments and how to leverage approvals
- Understand how to use automated tasks and Flow sets
- Understand the process on creating and publishing knowledge articles
- Learn how to move new configurations to the production environment
- Basic Knowledge of BMC Helix Business Workflows
Administrators