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Apple Mac - OS X Lion

( Duration: 4 Days )

Apple Mac OS X Lion training course is designed for those new to Mac OS X, and who need to prepare for the Mac OS X Support Essentials course or other technical Mac OS X courses. In this course, you will focus on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You will also learn to configure user accounts and manage files.

By attending Apple Mac OS X Lion workshop, delegates will learn to:

  • Troubleshoot and become more efficient with available tools and resources
  • Mac OS X features, including how to find additional information
  • Prepare for Apple Certified Support Professional certification

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs



Installing Mac OS X

  • Including Installation requirements, differences between HFS+, Fat32, upgrade paths

Basic Usage and New Features

  • Describing features of Finder, Dock, Spaces, Quicklook etc
  • Locating OS version, build number using about this Mac

OSX Boot Process, Startup and Login

  • Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage
  • Processes involved in loading up the system and logging in to a User Account

Preferences and troubleshooting

  • Locating, configuring and reconfiguring System Preferences

Managing Users and Permissions

  • Distinguish between the types of users, file and folder access and resetting passwords

File Systems

  • File systems supported by Mac OS X, file and folder locations, search paths, Disk Utility and file repair

Time Machine

  • Introduction to Apple’s built-in Backup software utility

Parental Controls

  • How to configure and troubleshoot User Accounts using Parental Controls

Applications and Troubleshooting

  • Applications supported in Mac OS X
  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship of processes and applications
  • Tools to monitoring and managing processes
  • Application preferences
  • Troubleshooting
  • Boot Camp

Troubleshooting Tools and Tips

  • Identifying OSX Utilities, repairing permissions using Disk Utility and ID a Kernel Panic

OSX Networking, File Sharing and Internet Access

  • Defining common network technologies, setting rules for mail accounts, sharing volumes and modifying the permissions on a file

Basic Networking Theory & Troubleshooting

  • Looking at how networking is implemented on the Macintosh
  • Covering how the hardware and software combine and how to troubleshoot any issues

Networking Wireless and Airport

  • Looking at 802.11a, 802.11b and 802.11g as well as Apple’s hardware range of Apple Base Stations
  • A separate section Introduce the new Wifi standard (802.11n) and Apple’s new hardware and software solutions which support it

Printing and Other Peripherals

  • Defining peripherals
  • configuring printing in OSX

Additional OSX Troubleshooting

  • Describing the purpose of hidden files
  • Troubleshoot iApps
  • Use Apple System Profiler to detect an external device

Troubleshooting Tools, Diagnostics and Utilities

  • Introduction to OSX and third party troubleshooting tools and utilities

General Troubleshooting Theory

  • Troubleshooting Goals an explanation of what professional troubleshooting should accomplish
  • Troubleshooting Steps a comprehensive review of the components of Apple’s recommended troubleshooting process

Apple iMac/eMac Overview

  • Differentiate between iMac models and eMac, key features, firmware updates and proper take-apart skills


  • Introduction to Apple Servers
  • How to troubleshoot the hardware of Apple’s High-End Servers

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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